Shopala (Part of Echo Tree BV) (“us”, “we”, or “our”) operates the www.shopala.io website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
What types of Data we collect
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
How do we collect your data?
You directly provide us with most of the data we collect. We collect and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our contact form or via email.
Use or view our website via your browser’s cookies.
How will we use your data?
We collect your data so that we can:
Process your order and/or manage your account.
Email you with special offers on other products and services we think you might like.
Email you with a newsletter containing news we think you might be interested in.
How do we store your data?
We securely stores your data on our company CRM system & servers.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Refunds and Returns
Should you for any reason not be satisfied, please return your goods and we will refund or exchange any product you send back to us within 14 days of receipt of goods, postage is non-refundable unless the product is faulty/damaged.
(Photographic evidence may be required for damaged/faulty goods) Regrettably we can also take no responsibility for returned goods lost in transit.
Contact [email protected] to cancel your purchase and request a full refund within the 14 day period of time.
Postage is quoted for deliveries within Mainland UK. For delivery elsewhere please contact us for a delivery quote.
Once your order has been dispatched you will be sent an email to let you know it is on its way
We re-cycle and re-use all packing materials where possible.
We aim to process and dispatch all orders within 3 – 5 working days by DPD or Royal Mail (UK deliveries) in normal conditions. In the unlikely event of you not having received your order after 7 working days, please call us [email protected]
If you are buying a pre-order sale item, please be informed you will receive an email detailing when the product will be delivered.
If you do require your order by a particular date, please make a note in the comments section at the check out and we will contact you if we are unable to deliver by this date.
When you place your order we require your personal details to process the order. As well as your name, and address details we need a contact telephone number and an email address so that we can get in touch with you in case there are any problems.
If there are any problems with your order due to stock unavailability, payment or postage issues, or any errors in pricing or description we will contact you by email before the order is dispatched.
Tracking & Cookies Data
What are cookies?
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
What types of cookies do we use?
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Use of Data
The company uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the Netherlands and choose to provide information to us, please note that we transfer the data, including Personal Data, to Netherlands and process it there.
How to manage cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Disclosure Of Data
The company may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of The Company
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
You can learn more about interest-based advertising from LinkedIn by visiting this page: https://www.linkedin.com/legal/privacy-policy
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).